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Warranty and Returns
All of our products have a one year warranty covering any product defects.
14-Day Return Window
Customers have 14 days from the time of delivery to notify of any intent to return merchandise.
Damaged, Wrong, or Incomplete Items
All eligible returns must be in original packaging, unused, and in re-sellable condition.
A 20% restocking fee for all returns (manufacture defects are exempt).
Reserved Rights
- Phantom Spikes does not cover the cost of return shipping and is not responsible for the return of unauthorized returns.
- Phantom Spikes reserves the right to deny any request to return for refund or exchange due to customer caused discrepancy.
- Phantom Spikes is not responsible for any damaged, lost, or stolen packages during the return process.
Customer Service info:
For any questions, legal concerns, or product inquiries, please reach out to us through the contact form on our website or directly at info@phantomspikes.com. We’re here to assist you!